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Policy Information

Cancellation Policy

In order to establish or cancel water service Sardis-Lone Elm Water Supply, you need to contact a Customer Account Representative from our Utility Services division at (972) 775-8566 or (972) 723-8569. If you prefer to do business in person, you are welcome to visit our office at 6681 West Highland Road, Midlothian, TX 76065.

Refund Policy

This policy is in place in the event that your purchase from Sardis-Lone Elm Water Supply was charged to your credit card or paid by check in error or without your permission. We will honor your request to cancel the original transaction and refund your payment in full, as long as the request is made within ninety days of the original transaction. If your original payment was made by credit card, the period of ninety days will begin from the transaction processing date. If payment was made by check, the period of ninety days will begin from the date the check was written. We reserve the right to revise this policy at any time.

Privacy Statement

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.

  • We will only retain personal information as long as necessary for the fulfillment of those purposes.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

  • We will make readily available to customers information about our policies and practices relating to the management of personal information.We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

  • Please click on our Privacy Form for additional opportunities to increase privacy.

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